Terms of Service
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Payment
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Prior to the commencement of work, a deposit of 30%, or 500 for smaller projects is required in order to Acquire materials for your custom project. This deposit is not refundable under ANY circumstances.
By paying for this service, you agree to abide by this term.
The customer (you) agrees that commencement of work on your commission may not begin unless your slot has been paid for in full. As an exception, if a payment plan is arranged, work may start prior to the full payment of the slot. However, should the customer fail to pay for the remainder of their slot, or cancel the commission, they agree to forfeit the initial 30% deposit, and any payments made thereafter.
Stitch Up Fursuits holds the right to alter the queue order based on pay completion. This means, if you are fully paid at the start of your commission, you will be prioritised over those who have not fully paid. If a payment plan is arranged, Production of your suit will not commence until you have paid in full. If you have a deadline, a rush fee will be applied and full payment will be required upon confirming your slot.
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NOTE: Once you have fully paid for your commission, your slot will be added to the queue.
Shipping will be calculated and charged upon completion and when the items are ready to be sent. This is at the customers expense and is NOT included in the initial quote
The customer agrees that the commission will not be sent to the customer until full payment is made.
Accepted payment methods include: (please contact us for alternate payment methods)
- Paypal
-Direct bank deposit]
- Square
*Payment plans must be discussed and agreed upon PRIOR to the commencement of any work.
Contact
To contact Stitch Up Fursuits, please use our telegram and/or our Facebook page "Stitch Up Fursuits". Alternatively, you may use the contact form located on this website.
WIPs of commission work will be sent to the customer at the customers request as well as Stitch up Fursuits' Discretion. Please do not contact Personal accounts belonging to Stitch Up Fursuits with commission related enquiries.
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Rudeness, Harassment or any other similar forms of unpleasant communication will result in your commission being cancelled, in which time a refund will not be given. You may also be Blacklisted from requesting any further commissions in the future indefinitely.
Should the customer not make contact for a 30 day period, a warning will be given. Should contact be continuously avoided, the commission will be cancelled and no refund issued.
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Style
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By commissioning Stitch Up Fursuits, you acknowledge that we have our own style that is reflected in our fursuits. As such, your fursuit will reflect the style of the maker. If you want your fursuit to look like a specific maker's style, go to that maker for your suit.
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Commission Creation
Artwork, or a Reference sheet containing a clear, defined image of your Character is required to accurately portray your desired character in fursuit form. The makers can work with a generalised description, however this will be agreed upon prior to the acceptance of the slot. The reference sheet MUST have a 2 sided view as a minimum.
A duct tape dummy (Also known as a DTD) is required for any project above a full partial. For example, Full suits (plantigrade and Digitigrade).
The duct tape dummy is to be sent to us via post at the customers expense. This is not covered in the commission fee. Should the DTD be unsatisfactory (damaged , warped or poorly constructed) you will be asked to make another, again at the customers expense.
If the customer wishes to send their own materials (Fur, head bases etc) they must be of acceptable quality for use on fursuits. Under no circumstances will the makers use materials that are unfamiliar to them, which will be stipulated upon consultation.
The makers holds the right to refuse to work with unrealistic requests, for example, air conditioning in a fursuit, or any other techniques not yet known by the makers (subject to change)
Should the customer wish us to create their character for them, this may be accepted at the makers discretion.
Errors and mistakes
Due to the hand made nature of my business, there may be inconsistencies to the creation of a suit and its parts. however, this will not alter or diminish the function of the suit.
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Copyright
Stitch up Fursuits refuses to create characters strongly based off copyrighted and/or trademarked likenesses. For example, disney, pixar etc. Requesting such commissions will be met with instant refusal of the work.
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Cancellation and refunds
As mentioned in the 'Payment' section, deposits are non refundable. If the buyer wishes to cancel the commission prior to the commencement of work, a refund of any payments made after the deposit will be made at the makers pace. Once work has commenced, refunds for cancellation will not be made, at which time the completed work will be sent to the customer at the customers expense.
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Changes/alterations
If the customer wishes to make any major changes to the commission, such as colour or complexity etc, the customer agrees to pay a 10% fee as well as material cost.
Should the customer wish to make minor alterations to the commission (such as ear shape or marking shapes, etc) this will be allowed and no further costs will be incurred by the customer. after completion, no further alterations will be made.
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Social media/ Promotion
While the character remains the property of the customer, Stitch Up Fursuits reserves the right to display photos of work done for promotional purposes. Should the customer wish to have their commission remain anonymous for a time, this would be acceptable.
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Repairs
Each suit comes with a 2 month (60 day) warranty which entitles the customer to repairs to the suit for reasonable damage. This does not include the misuse of the suit. Intentional misuse or post-production alterations of the product voids the warranty. after this period, should the customer want repairs, the customer agrees to send the suit to the makers at the customers expense and pay for the rate of materials and $35 an hour.
*Neglect of your fursuit does not count as general wear and tear! (e.g leaving your fursuit in a hot car.
Working with minors
Stitch Up Fursuits reserves the right to not work with persons under the age of 18 years. If you are under the age of 18, please get a parent or guardian to apply for a commission on your behalf.
*By commissioning Stitch up Fursuits, you agree to these terms of service